The commercial terms for MeterBack Recovery Snapshots, audits and recovery-support work.
MeterBack is a trading name operated by a New Zealand sole trader. MeterBack provides independent commercial review of supplier spend, including AI, SaaS and construction-related project and operating costs. The service may include comparison of agreements, invoices, usage records, licence information, project records, delivery or hire records, timesheets and other evidence supplied by the customer.
The initial one-vendor Recovery Snapshot is provided at no charge unless otherwise agreed in writing. A Snapshot is a preliminary review and is not represented as identifying every possible issue.
If the customer proceeds with MeterBack-supported recovery work, the standard Release 1 fee is:
No fee becomes payable merely because MeterBack identifies a theoretical, estimated or unimplemented opportunity. Any different fee arrangement must be agreed in writing.
Realised value must be supported by evidence such as a vendor credit note, refund, corrected invoice, cancelled or reduced subscription, executed renewal or pricing amendment, or customer financial record confirming the implemented saving.
Fees are exclusive of GST or similar taxes unless expressly stated otherwise. Applicable taxes will be charged where required by law.
The customer confirms it has authority to provide the documents and data supplied to MeterBack and that the information supplied is materially complete and accurate to the best of its knowledge.
The customer remains responsible for approving vendor claims, cancellations, settlements, subscription changes, renewals and financial commitments. MeterBack does not bind the customer or accept a settlement unless separately and expressly authorised.
MeterBack distinguishes between proven or verified findings, strongly supported findings, estimates, optimisation opportunities and matters that are not actionable. MeterBack does not guarantee that a vendor will agree with a claim or provide a refund, credit or contract change.
MeterBack provides commercial billing, spend-recovery and cost-review services. The service is not legal, tax, accounting, financial-product or regulatory advice. Customers should obtain specialist advice where required.
Customer information is handled in accordance with the Confidentiality Commitment and Privacy & Data Handling Notice. Customers should not provide authentication secrets unless specifically agreed as necessary.
The customer retains ownership of its source documents and information. MeterBack retains ownership of its audit methods, rules, templates, working papers, calculation structures and pre-existing intellectual property. Final customer-specific reports and findings may be used by the customer for its internal business purposes and for pursuing the relevant recovery or savings action.
When a fee becomes due, MeterBack will issue an invoice based on verified realised value. Standard payment terms are 14 days from invoice date unless otherwise agreed in writing.
MeterBack's analysis depends on the completeness, accuracy and interpretation of the material supplied. To the maximum extent permitted by law, MeterBack is not liable for indirect, consequential or speculative loss, lost profit, loss of opportunity, or loss arising from a commercial decision made without appropriate customer review.
To the maximum extent permitted by law, MeterBack's aggregate liability arising from a paid engagement is limited to the fees paid or payable to MeterBack for that engagement. For a free Recovery Snapshot, aggregate liability is limited to NZD 1,000.
Nothing in these terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded or limited under applicable New Zealand or Australian law.
Either party may end an engagement by written notice. Fees already earned on verified realised value remain payable. MeterBack may stop work immediately where continuing would be unlawful, unsafe, materially misleading, abusive, or dependent on information the customer is not authorised to provide.
The parties should first try in good faith to resolve any dispute through direct discussion. Either party may propose mediation before commencing formal proceedings where that is commercially reasonable.
These terms are governed by the laws of New Zealand, and the parties submit to the non-exclusive jurisdiction of the New Zealand courts.
MeterBack also supplies services to Australian businesses. Where an Australian law applies despite the New Zealand governing-law clause, including any non-excludable rights or remedies under the Australian Consumer Law, those mandatory rights are preserved.
A written engagement, proposal or agreed scope may supplement these terms. If there is a conflict, the specific written engagement takes priority for that engagement. MeterBack may update these public terms for future engagements by publishing a revised version.